Terms & Conditions

IntraSite Terms of Service

IntraSite is a division of Cygnus Communications Group, Inc.

By accessing this website or purchasing services, you agree to these Terms of Service (“Terms”).
If you do not agree, you may not use this website or services.

We may update these Terms at any time. Continued use constitutes acceptance of any changes.

Acceptable Use

You agree to:

• Use services only for lawful purposes
• Not disrupt, damage, probe, hack, or interfere with systems or networks
• Not transmit malware or malicious code
• Not resell or exploit services without written permission
   

Violation may result in suspension or termination of service.

Service Availability & Information

We reserve the right to:

• Refuse service to anyone
• Modify or discontinue services at any time
• Correct pricing or content errors
• Limit service availability by region or account
   

Website information is for general reference and may not always be current.

Billing & Account Responsibility

You agree to provide accurate billing information and keep it updated.
Orders may be cancelled if fraudulent or reseller activity is suspected.

Third-Party Services

This website may contain third-party services or links.
IntraSite is not responsible for third-party content, security, or transactions.

User Submissions

Any suggestions or feedback you provide may be used without compensation.
You are responsible for ensuring submissions are lawful.

Month-to-Month Services

Billing, Cancellation & No-Refund Policy

All services are subscription-based managed infrastructure services and are non-refundable once provisioned or made available for use.

Non-refundable charges include:

• Monthly service fees
• Installation or activation fees
• Configuration or provisioning labor
• Reserved monitoring or network capacity
• Partial service periods
   

Billing Cycle

• Invoices issued on the 20th of the month prior to the service month
• Payments processed on the 1st of the service month
   

Cancellation Requirement

To avoid billing for the next service month, a valid cancellation request must be received no later than the 10th of the month prior to the upcoming service month.

Requests received after the 10th apply to the following billing cycle and the billed month remains payable and non-refundable.
Service remains active through the paid billing period.

How to Cancel

Email: ACCOUNTING@CygnusCommunications.net

The email must:

• Be sent from the email address on the account
• Include the service location address
• Clearly request cancellation
   

Incomplete or unauthorized requests will not be processed until verified.

Billing Errors

Verified billing errors may be corrected via account credit at our discretion.
Credits are not issued for unused time, dissatisfaction, relocation, compatibility issues, or customer-owned equipment.

Term Contracts (Lease & Managed Equipment Agreements)

Certain services are provided under fixed-term agreements ranging from 12 to 36 months and automatically renew.

Renewal & Cancellation Notice

Written cancellation notice must be received at least 180 days prior to the end of the current term.

If notice is not received, the agreement automatically renews for an additional term under the same conditions.

Submitting Notice

Email: ACCOUNTING@CygnusCommunications.net

The notice must:

• Be sent from the authorized email address on the account
• Include the service location address
• Clearly request termination
   

Equipment Ownership & Return

All leased or loaned equipment remains the property of IntraSite, a division of Cygnus Communications Group, Inc.

Equipment must be returned within 14 calendar days of service termination to:

Cygnus Communications Group, Inc.
1000 Town Center Dr., Suite 300
Oxnard, CA 93036

Customer is responsible for safe packaging and transport unless pickup is arranged.

Equipment must be returned in reasonable working condition (normal wear and tear excepted). Missing or damaged equipment may result in replacement charges.

Late Return Holding Charges

If equipment is not returned within 14 days, a $10 per device per day holding fee will be charged until returned or replaced.

This fee represents continued possession of company equipment and is not a penalty.

Total holding charges will not exceed the replacement value of the equipment, at which point replacement charges apply.

Failure to return equipment does not cancel billing obligations and may be treated as unauthorized retention of company property.

Early Termination

Early termination does not void financial responsibility for the remaining contract term.

Disclaimer of Warranties

Services are provided on an “as available” basis.

While IntraSite implements commercially reasonable monitoring and security practices, no internet-connected system can be guaranteed immune from interruption, failure, or unauthorized access.

Unless explicitly stated in a written Service Level Agreement (SLA), services are not guaranteed to be uninterrupted or error-free.

Customers requiring uptime or security guarantees must purchase an SLA-backed plan specifying performance commitments and remedies.

Limitation of Liability

To the maximum extent permitted by law, IntraSite and its parent company are not liable for indirect, incidental, or consequential damages including downtime, lost data, cyber incidents, or business interruption.

Termination

We may suspend or terminate services for violation of these Terms.
All accrued charges remain due.

Governing Law

These Terms are governed by the laws of the State of California.

Contact

Questions regarding these Terms:

ACCOUNTING@CygnusCommunications.net